Delivery & Returns

shipping and returns summary

 

if you are unhappy with your purchase we will be happy to exchange or refund a product within 14 days of purchase, providing the goods are in as-new condition.
 

billing

 

thai threads is a uk based business and only accepts payments in uk pounds sterling. orders from outside the uk will be charged in uk pounds sterling. to find out approximately how much an order will cost, we suggest using the currency converter at www.xe.com/ucc.

 

please note that we are unable to accept any responsibility for any currency conversions. it is your responsibility to find out the cost of our products in your local currency, which can change due to fluctuations and different rates from banks.

 

shipping and returns information

 

delivery

 

the default method for all uk orders is royal mail first class delevery. overseas orders are despatched using airmail services. we can presently only ship to the united kingdom (including overseas bfpo addresses), ireland, united states of america, canada, australia, new zealand and european member states.

 

we aim to despatch orders within 1-2 working days, depending on stock levels. during busy periods such as christmas and new year your order may take longer to process. we will inform you if there is likely to be any extended delay in delivery.

 

please note that if orders have not been received within 28 days of despatch you should contact us and we will begin the investigation process.

 

shipping costs

 

orders for the united kingdom are shipped free of any additional charge.

 

overseas orders are charged as follows:

 

countries in the european union – £4.95 for the initial item, plus an extra £1.50 per additional item.

 

rest of the world, including the usa, canada and australia – £5.70 for the initial item, plus an extra £2.00 per additional item.

 

cancellations, returns and refunds

 

if you buy an item from us and you’re not 100% happy with it, we will gladly offer you a replacement or if you prefer, issue a full refund.

 

cancellations

 

if you decide that you wish to cancel your order before we have despatched the goods, you must contact us immediately by telephone, letter or e-mail.

 

you must supply your full details including your order number.

 

we advise that all cancellation notices to thai threads must be kept by you as having given thai thraeds the cancellation notice.

 

thai threads will refund all monies paid as soon as possible after the cancellation notice has been received, up to a maximum of 30 days.

 

if cancellation notice is received after your order has been despatched, we will require the goods to be immediately returned by post in as-new condition. once the goods have been returned to us in good condition we will issue a full refund for the value of the goods. however, the cost incurred for return postage will not be refunded by thai threads.

 

returns and refunds

 

if you are not happy with your purchase(s) once received then you should contact us within 14 days of receipt.

 

once you have informed us that you are dissatisfied, we will give you a returns authorisation number and an address to return the goods to.  the goods must be in as-new condition.  once products have been obviously worn (i.e. tags removed) or washed we will be unable accept them back unless they are defective. we will be unable to accept goods back that are soiled.

 

disclaimer

 

thai threads have made every effort to ensure that the site contains all the current information and pricing structures, and that they meet to our high standard of expectation, and remain error free and accurate.

 

however there might be on occasions, omissions, errors, incorrect product information and incorrect product descriptions. if a product is purchased from thai threads and does not meet the description as described you have the right to return the item in an unused and re-saleable condition.

 

this site is provided by thai threads and we will make every effort to ensure our highest security and quality remain paramount to us.

 

however, thai fisherman threads does not warrant that its site or e-mails sent from thai fisherman pants uk are free from errors, viruses or any other harmful components.

 

thai threads will not be liable for any damages that might arise from the use of this site, its contents and / or others materials provided by us, including but not limited to direct, indirect, incidental, punitive or consequential damages.

 

address:

 

thai threads

mb5, store & secure house

5, yeomans rd

bournemouth

bh8 0bl

united kingdom

 

phone: 07792 242617